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How do I exchange a Zara item online?

From the Zara website, here are the steps for an online exchange: 1 – Access your order and select the item you wish to return and the size you would like to exchange it for. 2 – To return your original item, please consult the FREE OF CHARGE options in the section labeled RETURNS.

What is Zara's exchange policy?

The exchange policy is the same in-store, so long as you bring the item back within the 30-day period, in pristine and unopened condition. Zara will accept returns up to 30-days after the purchasing date.

Where can I find answers to my questions about Zara?

You can find answers to all your questions in our Help section. You will find information on how to make purchases and returns, the status of your order or any other queries related to Zara.

How do I exchange items?

The process is very simple: just select the items you wish to exchange and the size you would like to receive. The chosen items will be sent in a new order and you will have to return the unwanted items. To do this, we offer several options that you can check in the How to return section.

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